Skip to content

Cart

Your cart is empty

Shipping, Returns and Care

 

If you need to change the address that your box is sent to, please email us at info@audrastyle.com. Address changes have to be made by us, not the customer, since it is a recurring order. Please refer to our FAQ page here for answers to most questions and concerns.

Please read before purchase. By completing purchase, you agree to the terms and conditions outlined below. 

Shipping:

Most orders ship within 1-3 business days depending on inventory availability. Occasionally our team will need to make your purchase to order. Please allow up to 2 weeks for your order to be shipped from our studio in New Bern, NC. Please email us prior to placing your order if you need your item quickly.

All items are shipped USPS First Class Package which includes tracking. Upgraded shipping will not speed up production time since each piece is made to order. 

For customers who opt for expedited shipping, Audra Style is not responsible for delayed service once the package leaves our facility. 

International shipping is based on destination and is calculated at checkout.

We are not responsible for lost or stolen packages. If the tracking on your order shows that the package was delivered but you have not received it, please contact your local post office, your mail carrier or USPS at 1(800) 275-8777 for further information. We do not have access to more detailed information other than what the online tracking provides. 

Returns:

Jewelry, Artwork and Decor:

Because each item is made to order, all sales are final. If you have a question about color or size, or material, please contact us prior to purchase. Earrings cannot be returned due to hygiene. Returns will only be accepted if there is damage. Returns will be processed once the item is received and customer will receive a replacement of the current version. If the product is no longer in production, the customer will receive a store credit or exchange of equal value.

Clothing:

In store - We accept in store returns within 7 days of purchase for store credit only. Clothing must in original condition, unwashed, unworn, with tags in tact. 

Online - All sales are final. If you have a question about sizing, measurements, material or fit, please email us prior to purchase.

*Store credits can be used for future online or in store purchases.

Return address:

Audra Style LLC 1910 H Glenburnie Rd New Bern, NC 28562

 

Care and Product Info:

Due to the hand made nature of our product, please handle your items as you would a piece of art. Avoid getting pieces wet, especially those made with dyed beads and leather. Each piece is finished with professional grade sealer however, in the heat, color may transfer if pieces are stacked facing each other. When traveling we suggest wrapping pieces individually in tissue paper or paper towel. If your item arrives damaged, please contact us within 7 days to process a replacement.

All metals used in our pieces are nickel-free. Posts and hooks are gold plated stainless steel and generally safe for sensitive ears and skin however, each person's sensitivity is different so please take note.

Each piece is cut from a larger printed canvas therefore, the pattern will be slightly different from the photo based on how your piece is cut. Please take lighting and your computer or mobile screen's display difference into account when considering color. 

If you have any questions about the size of a piece, please contact us prior to purchase or refer to our social media accounts for our pieces being worn for scale reference. 

If you elect to change posts to wires, we will remove the stud and connect the wire to the next section. We cannot add wires to the stud piece. If you would like to modify your earrings, please leave a note at checkout but we also ask for you to follow-up immediately with an email to info@audrastyle.com to confirm the changes as sometimes the notes on the order can be missed.

Please direct any retail questions, inquiries and customer service issues to info@audrastyle.com.

Repair: 

Most of the time we can repair jewelry that has become unwearable due to stud damage or jump ring failure. We will not repair jewelry that has become damaged due to negligence such as dog chewing or swimming while wearing jewelry. If you have a pair of earrings that needs to be repaired please email us with photos. Please send repairs to the following address:

Audra Style LLC 1910 S Glenburnie Rd St H. ATTN: Repair  New Bern, NC 28562

Please include your name and return address. *Please note that some of our items cannot be repaired and Audra Style LLC is not responsible for any damages that occur after the product is received by the customer. 

Subscription Boxes:

*Please note, you will receive the earring and/or bracelet of the month. This subscription service is a grab-bag type of plan and NO EXCHANGES will be made unless there is damage to the item. WE DO NOT TAKE REQUESTS FOR SPECIFIC STYLES, COLORS, SHAPES. Every subscriber receives the same style of the month. If you want specific pairs, please purchase those separately. You can only cancel your subscription after three months. We require a 3-month commitment because you are receiving earrings and or bracelet at almost HALF of the retail price and free shipping. All subscriptions including prepaid subscriptions renew automatically unless canceled by the customer. No coupon or discounts can be applied to subscription boxes.

From a desktop computer, you can manage your subscriptions at any time by logging into your account. To cancel your subscription, log into your account and click the first Manage Subscription tab directly under Account Details. Contact us at info@audrastyle.com for further assistance.

Subscriptions placed before the 15th of the month will be shipped on the 3rd Monday of the month. Subscriptions placed after the 15th of the month will be shipped on the 1st Monday of the month. 

Wholesale:

Please use your passcode to visit out wholesale page. If you haven't applied for wholesale and would like to carry our line, please fill our wholesale application for approval. 

Intellectual Property:

All images, patterns, shapes and designs are Copyright ©️ Audra Style LLC. All content on the site is the exclusive property of Audra Style LLC and protected by U.S. and international copyright laws. Permission may be granted to authorized retailers to electronically copy or print images and text from the site only after an order is placed and only as long as the retailer's account is active for the sole purpose of retailing genuine Audra Style merchandise. Any other reproduction, display, or use of any images, artwork, text or logos of the site is strictly prohibited.

The surface patterns on our Audra Style brand jewelry, accessories, art, and decor are the intellectual property of Audra Style LLC and are protected by U.S. and international copyright law. The surface patterns, designs, images, shapes, artwork are not to be used or reproduced for any purpose. We reserve all rights associated with and will protect patterns, images, designs, and artwork. 

Where and how are Audra Style brand jewelry and accessories made?

Audra Style brand jewelry and accessories are designed by Audra Sampson in her studio in New Bern, NC from her original artwork. We then reproduce the artwork on wood, acrylic, and leather for the components of the jewelry in our production studio in New Bern. The jewelry is also assembled by our team and shipped from our production studio in New Bern. 

We also reproduce Audra's artwork on wood blocks, art prints, canvases, trays, license plates, stickers and more in our New Bern studio.

We offer a selection of hand painted items by Audra including glassware, original works on canvas, planters, photo frames, wallets, clutches and more. If an item is hand painted it will be noted in the item description.

We do partner with outside companies to source additional components to complete our products such as beads, metals, etc.  For more information on these, please contact info@audrastyle.com.

We do not manufacture the clothing or many of the gift, food, accessories and other home goods we carry in our stores and online. We offer a curated collection of many different brands meant to complement our line of jewelry, accessories and gifts. Please refer to each brand’s website for information regarding sourcing and manufacturing details.